Shipping policy
SHIPPING POLICY
Processing & Handling Time
All orders are processed and transferred to our fulfillment center within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with a FedEx tracking number.
Shipping Rates & Estimated Delivery Time
- We ship internationally via FedEx to ensure fast and reliable delivery.
Estimated Delivery Time: 5 to 14 business days after shipment (Delivery times may vary depending on destination country and customs clearance). - Shipping Costs: Calculated and displayed at checkout based on the delivery location and total weight of your order.
Digital Products Delivery
Digital items (including Digital Planners, PDFs, and Digital Stickers) do not require physical shipping. Access links and download instructions are provided immediately upon completion of your purchase via the order confirmation page and email.
Customs, Duties, and Taxes
Nelna is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 business days of receiving your shipping confirmation email, please contact us at cx@nelna.net with your name and order number, and we will look into it for you.
Shipping Restrictions & Addresses
Please ensure that your shipping address is entered correctly in English. We cannot ship to P.O. Boxes or APO/FPO addresses via FedEx.